Custom AI agents for ecommerce and Shopify brands
· 5 min read
We build custom AI agents for ecommerce brands, focused on one Shopify team’s internal workflows rather than a customer-facing shopping chatbot. We also help your team adopt existing AI tools, starting with a specific job and whether the benefit is worth the cost.
Start with the work your team repeats
For a Head of Ecommerce or founder, the starting point is the work behind the store: copying information between systems, checking details by hand, or coordinating work across stores. An agent should have a specific job, not be another tool looking for a problem.
Our work combines system integrations, B2B tools, campaign management and custom internal agents. These are areas to evaluate together, not a claim that every workflow needs AI:
- Order and B2B operations: Where does your team keep checking or piecing together information before an order can move forward?
- Content and campaigns: What repeated coordination gets in the way of maintaining content across stores?
- Systems and manual data entry: Where are people copying information between tools your business already uses?
We connect existing systems and build tools around repeated work. Sometimes that calls for an agent; sometimes an integration or an existing tool is the better answer.
Explore Shopify B2B development · Explore Shopify Plus development
Custom agent, existing app or AI consulting?
Use an off-the-shelf support chat app when customer support chat is the job and an existing app meets your needs. If Sidekick meets the task you have in mind, use it rather than commissioning a custom agent. A custom build needs a reason beyond wanting to use AI.
Consider a custom agent when existing tools fall short of a specific internal workflow. Bring the actual work to the discussion: what starts it, which information the team uses, what they do next and what a useful result would look like. Compare the benefit with the cost before choosing the approach.
If you are looking for an AI agent development agency or Shopify automation agency, you do not need to arrive with a finished technical brief. We can start with AI consulting for existing tool adoption, or discuss a custom agent around the job you want to improve.
Built by a team that uses agents every day
Our agents work alongside us every day. Each has a defined job in our own business:
- Regin — coding: Repairs problems, builds features and tests his work before handing it over for review.
- Mimir — investigations: Follows evidence through our code and past work before we start building, identifying what is wrong and what is still unclear.
- Heimdall — client requests: Asks missing questions, tracks what has been agreed and helps the team get a clear brief.
- Odin — operations: Gathers information from our projects, hours and business tools, and helps carry out work we approve.
These are examples from our own operations, not customer ecommerce results or a promise that your business needs the same agents. The useful starting point is a clearly defined job in your team.
Ecommerce work behind the storefront
Our Shopify work includes internal tools as well as storefronts. Abate’s wholesale portal brings ordering across four Shopify stores and warehouses into one experience, with self-serve ordering and order splitting by availability. For TileCloud / Verandah, a B2B quoting tool helps the sales team prepare large orders and group products by room.
These are examples of our ecommerce development work, not AI agent deployments. They show the kinds of operational requirements worth discussing before deciding whether you need a portal, an integration or an agent.
See Abate’s B2B portal · See the TileCloud project
How we work together
Start with what you want to improve. We discuss the current workflow and agree priorities and scope together. The first project can be a specific improvement rather than a replacement for everything your team already uses.
After the first project, we look after what we have built and keep improving it with you. We agree the priorities, scope and commercial terms together.
Frequently asked questions
What are AI agents for ecommerce in your service?
We build custom agents for a Shopify brand’s internal workflows, rather than focusing on customer-facing shopping chat. We start with a specific job and whether the benefit is worth the cost, alongside consulting on existing AI tools.
When should we use an existing app instead?
Use an existing tool when it meets the job. If support chat is what you need and an off-the-shelf app fits, use that. If Sidekick meets your task, there is no reason to commission a custom agent for the same work.
Which Shopify workflows should we discuss?
Bring repeated work around orders, B2B operations, content, campaigns or copying information across stores and systems. We discuss the workflow before deciding whether an agent, an integration or an existing tool fits.
Do you offer AI consulting without a custom build?
Yes. We help teams use existing AI tools as well as building agents where those tools fall short. The starting point is the job and whether the benefit justifies the cost, not a commitment to custom development.
Do you use your own agents?
Yes. Our agents work alongside us every day. Regin writes and tests code, Mimir investigates problems, Heimdall handles client requests and briefs, and Odin helps with projects, hours and business tools.
Are the Abate and TileCloud examples AI agent projects?
No. They are examples of our Shopify operational tools: Abate’s multi-store wholesale portal and TileCloud / Verandah’s sales-team quoting tool. They are not presented as customer AI agent deployments or results.
What should we bring to a discovery call?
Bring a specific task you want to improve, the systems your team uses and where manual work gets in the way. We can discuss existing tools and a custom approach before agreeing priorities and scope.
What would you like to improve?
Tell us which job takes too much copying, checking or coordination. We can discuss whether an existing tool, a system integration or a custom agent is the right next step.
